Travel Terms and Conditions

Your trip is in good hands with us!

We are a member of the SGR (Travel Bookings Compensation Fund), ANVR (Dutch Association of Travel Agencies and Tour Operators) and the Emergency Fund for Travellers.

SGR
Our company is a member of the SGR. This is the only way to become a member of the ANVR. Within the margins of the SGR guarantee arrangement all our trips fall under SGR guarantee. The SGR guarantee means that the customer is guaranteed to get the money they have paid in advance of the trip back, when the other party cannot fulfil the agreed contract. When the agreement includes transport and the destination has already been reached, the return trip will be taken care of.

ANVR
This association works with strict membership standards and encourages the quality of the trips and the information about these trips.

All the trips Sapa Pana Travel organizes fall under the ANVR consumer conditions.

Emergency Fund for Travellers (CFR)

Our company is a member of the Stichting Calamiteitenfonds Reizen (Emergency Fund for Travellers). All the trips that have been published on this website fall within the margins of the CFR guarantee arrangement. This guarantee means that you as a customer taking part in a trip that we have organized:
-    Will get (a part of) the cost of the trip back if we can’t carry out the trip or a part of the trip as results of a calamity; Will be reimbursed for the necessary extra costs when we have to change the trip as result of a calamity or if we have to repatriate you earlier than expected. Calamity means an abnormal event caused by molestation or a natural disaster.


IMPORTANT: SGR and CFR only apply to persons living in the Netherlands. 

 

 

 

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